Concerns or Complaints with Treatment?
It’s tough for people to work together. And ocassionally, you may find yourself in the situation of having serious concerns about the services your client is receiving, or your having problems working with a particular treatment counselor. The first step in these situations should always be to speak with a supervisor or other manager at the treatment agency. Usually, issues can be resolved quickly and with minimal conflict.
However, if going up the ladder doesn’t work, you can contact OASAS patient advocacy services.
OASAS Patient Advocacy Services help promote high-quality care by OASAS-certified or funded programs by protecting patient rights and ensuring that services are delivered consistent with laws and regulations. Patient Advocacy helps individuals receiving services by answering questions and addressing problems that cannot be resolved by the program.
Patient Advocacy also advises program staff by answering questions concerning patient rights and service standards. When contacted, the Advocacy unit resolves each matter as quickly and fairly as possible. Most times, a phone call is sufficient.
Although help is provided to anyone, in general, our advocacy services do not include assessments, referrals or direct counseling. Referrals to a certified program can be obtained through the OASAS 24-hour helpline, 1-800-522-5353.
To access OASAS Patient Advocacy services, call 1-800-553-5790, Monday through Friday from 9 a.m. to 5 p.m. Calls must be made from within New York.
OASAS Contacts :
- OASAS General Information: 518-473-3460
- OASAS Patient Advocacy: 1-800-553-5790
- 24-hour Substance Abuse Helpline: 1-800-522-5353
Click here for more information
